Warranty

JUMATE 6 months Limited Warranty

Jumate  comes with 6 months limited warranty from the date of retail purchase by the original purchaser. As part of the warranty limitation, Customers may process one (1) Jumate charging case warranty per within a 90 day period. Any additional request for a Jumate charging case replacement within this same 90 day period may be allowed upon receipt of original device.

What Does the Warranty Cover?

We only warrants Jumate charging case against defects in materials and workmanship under normal use for 6 months from date of retail purchase.

What Will We Do?

If a valid claim under this Limited Warranty is received within the 6 months warranty period, We will mail you a new one.

Except as stated herein, JUUL Labs makes no other express warranty.

How Do You Get Service?

  1. To obtain service under this Limited Warranty, the original purchaser must do the following:
  2. Email service@myjumate.com with a picture of the defect device with warranty card, including as many details as possible of the problem experienced to ensure prompt service.
  3. We will respond to you within 48hours.